City Services During COVID-19 Restrictions

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Below is a list of City services offered in each department while our buildings and facilities remain closed due to COVID-19 restrictions. Our goal is to stop the spread and create more contactless options for residents and community members. We appreciate your patience and understanding and hope the following points of contact are helpful during this time.

JANUARY 25, 2021 - STATE LIFTS REGIONAL STAY AT HOME ORDER - LA COUNTY IN PURPLE TIER 


COVID-19 TESTING - Los Angeles County

 

  • Montebello Civic Center is a current testing site!
    • Must make an appointment online at http://coronavirus.lacity.org/testing
    • Location: Montebello Civic Center, 1600 W Beverly Blvd., Montebello, CA 90640
    • Hours of Operation: Everyday from 8 a.m. - 4 p.m.
      • No walk-ups are permitted

Administration

Service  Must be In Person Over the Phone Service Online Service Note
 Claim for Damages Yes (323) 887-1200 Ext: 367 Website
 Council Agendas  No (323) 887-1200 Ext: 367  n/a Requestors can call and have a copy of the agenda mailed to their home address or e-mailed to them.
 Elections/Voter Information  No (323) 887-1200 Ext: 367   Yes Potential candidates can request applications to be sent by e-mail and if they need additional help they can make an appointment with the Deputy City Clerk at (323) 887-1367.
Notary Services Yes (TBD) n/a  n/a Notary services vary depending on the document, must call Deputy City Clerk to confirm she can notarize and schedule an appointment ahead of time at (323) 887-1367. 
Potential Meetings with City Council No (323) 887- 1397 Individuals can call to have a phone meeting setup or a virtual Zoom/Go-To Meeting.
Public Records Request (PRA) No (323) 887-1200 Ext: 367 Website
Requests for Proclamation/Certificates No (323) 887-1200 Ext: 367 Website  During this time, Proclamations/ Certificates can not be presented in person.
Subpoena Yes (323) 887-1200 Ext: 367 Subpoena's can be dropped off in person Monday - Thursday from 7:30 - 5:30 p.m. or by USPS mail.


 


Finance Department

Service  Must be In Person Over the Phone Service Online Service

Buidling Permits, Planning Fees

No (323) 887-1477 Email

Business License (new applications, renewls, closure) 

 No (323) 887-1425 This email address is being protected from spambots. You need JavaScript enabled to view it.
Code Enforcement Citations  No (866) 353-0457 Website
Contractor License (new, renewels) No (323) 887-1448 This email address is being protected from spambots. You need JavaScript enabled to view it.
Invoices A/R No (323) 887-1448 This email address is being protected from spambots. You need JavaScript enabled to view it.
New Contractor License Yes** n/a n/a
Permits Yes n/a n/a
Property Tax Roll Questions No (323) 887-1425 This email address is being protected from spambots. You need JavaScript enabled to view it.
Rubbish Service (pick-ups, billing, etc.) No (323) 887-1448 This email address is being protected from spambots. You need JavaScript enabled to view it.
Seaaca Dog License No (562) 803-3301 Website
Transient Occupancy Tax Quarterly Payments Yes** (323) 887-1425 This email address is being protected from spambots. You need JavaScript enabled to view it.
Vendors Soliciting No (323) 887-1424 This email address is being protected from spambots. You need JavaScript enabled to view it.

**Must be done in person, or has the option by mail

 


Human Resources Department


Recreation & Community Services Department

Service  Must be In Person Over the Phone Service Online Service Typical Service Time
 Reservation & Program Refunds No (323) 887-4540 n/a 5 minutes 
 Facility Reservation Changes  No (323) 887-4540  n/a 5 minutes  
 Senior Food Distribution  No (323) 887-4575   n/a 10 minutes  
 General Iquiries No (323) 887-4540 n/a Varies 
  • We are currently allowing people to request refunds, receive a line of credit to use in the future or change dates for any facility reservations.
  • We are not accepting any new reservations at this time.

Services Currently Unavailable:

  • Youth Sports
  • Adult Sports
  • Aquatics
  • Child Care/Playschool Program
  • In person Day Camps
  • Recreational Classes
  • Senior Programs
  • New Facility Reservations
  • Field Reservations
  • Picnic Rentals

 


 MTB Covid Info web banner

Please check here for City updates and news information regarding coronavirus (COVID-19)


 FACILITY CLOSURES

The following facilities will be closed until further notice

  • City Hall
  • Recreation & Community Services Department
  • Parks Playgrounds
  • Basketball, handball, volleyball, baseball, & tennis courts 
  • The skate park
  • Picnic shelters
  • Public restrooms
  • Holifield Park Community Center 
  • Reggie Rodriguez Park Community Center 
  • Cathy Hensel Gym & Youth Center 
  • Senior Center  
  • Police Department Lobby (EXCEPTIONS: Life-threatening emergencies, custody agreement issues, mandatory Police check-ins, & release of property)


 COVID-19 TESTING - Los Angeles County

 

  • Montebello Civic Center is a current testing site!
    • Must make an appointment online at http://coronavirus.lacity.org/testing
    • Location: Montebello Civic Center, 1600 W Beverly Blvd., Montebello, CA 90640
    • Hours of Operation: Everyday from 8 a.m. - 4 p.m.
      • No walk-ups are permitted

  


MONTEBELLO BUS LINES

Montebello Bus Lines is committed to providing safe, convenient, and affordable public transportation to residents during the COVID-19 pandemic. To ensure your safety, Montebello Bus Lines has implemented the following changes:

  • Buses are operating on a regular schedule (​http://www.ridembl.com/Maps-Schedules​) so that you can make your essential trips safely. Please enter through the front door, exit through the rear, and remember that fare-collection has resumed.
  • All passengers and bus operators are required to wear a face mask at all times while riding the bus. Complimentary face masks are provided in the front of the bus for those who need one.
  • Bus capacity is capped to prevent overcrowding. If a bus is too crowded, the bus operator may ask you to wait for the next bus. We thank you for your understanding and patience.
  • Clear plastic shields have been installed between the bus operator and passengers entering through the front door.
  • Air filters work in conjunction with the existing air-conditioning system to create a powerful vacuum that forces old onboard air out and replaces it with fresh-filtered air 50 times per hour.
  • Montebello Bus Lines has implemented extra stringent and robust cleaning and disinfecting regimens. Since the onset of the pandemic, MBL has begun “fogging” buses. Fogging is an anti-viral/anti-bacterial vapor misting system that disinfects large spaces, leaving a longer, residual clean. Buses are fogged every 30 days with an “Ultra Blitz” cleaning solution.
  • In addition to monthly fogging, all high-touch areas are cleaned with a hospital-grade disinfectant every day.
  • Hand-sanitizer dispensers have been installed throughout our bus depot to keep staff healthy.

 

MODIFIED SHOPPING HOURS

Store Address Early Bird Hours Eligible
Albertsons 2469 Via Campo St. Everyday | 6-7 a.m. Seniors Aged 65+
Smart & Final 855 N. Wilcox Ave. Tuesday & Thursday | 6-8 a.m. Seniors Aged 64+, Disabled, & Pregnant Women
Super A Foods 2924 W. Beverly Blvd. Everyday | 7-8 a.m. Older Adults 55+ and Disabled
Superior Grocers 1201 Whittier Blvd. Everyday | 7-8 a.m. Seniors Aged 65+
Vons 804 Beverly Blvd. Everyday | 6-7 a.m. Seniors Aged 65+, Disabled, & Pregnant Women

  


STREET SWEEPING

EFFECTIVE DECEMBER 28, 2020
Due to the current Stay at Home Order enacted by the State of California, the Montebello Police Department WILL SUSPEND enforcement of parking citations for street sweeping violations beginning December 28, 2020, UNTIL FURTHER NOTICE. All other parking violations including but not limited to: red curbs, fire hydrants, preferential parking, blocking ADA access, handicap parking, and others will still be enforced.
 
For questions, please contact the Montebello Police Department at (323) 887-1313.
 

 

Park & Community Services Update - April 15, 2020

 COVID ParkSafety Sign

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