z
Below is a list of City services offered in each department while our buildings and facilities remain closed due to COVID-19 restrictions. Our goal is to stop the spread and create more contactless options for residents and community members. We appreciate your patience and understanding and hope the following points of contact are helpful during this time.
APRIL 2, 2021 - SAFER AT WORK ORDER: REOPENING CALIFORNIA ORANGE TIER
MAY 6, 2021 - LA COUNTY MEETS YELLOW TIER THRESHOLD
COVID-19 TESTING - Los Angeles County
- Drive-up, mobile testing sites are available in Los Angeles County! Visit http://coronavirus.lacity.org/testing
- Must make an appointment online
- No walk-ups are permitted
- Montebello Civic Center is a current testing site!
- Must make an appointment online at http://coronavirus.lacity.org/testing
- Location: Montebello Civic Center, 1600 W Beverly Blvd., Montebello, CA 90640
- Hours of Operation: Everyday from 8 a.m. - 4 p.m.
- No walk-ups are permitted
Administration
| Service | Must be In Person | Over the Phone Service | Online Service | Note |
| Claim for Damages | Yes | (323) 887-1200 Ext: 367 | Website | |
| Council Agendas | No | (323) 887-1200 Ext: 367 | n/a | Requestors can call and have a copy of the agenda mailed to their home address or e-mailed to them. |
| Elections/Voter Information | No | (323) 887-1200 Ext: 367 | Yes | Potential candidates can request applications to be sent by e-mail and if they need additional help they can make an appointment with the Deputy City Clerk at (323) 887-1367. |
| Notary Services | Yes (TBD) | n/a | n/a | Notary services vary depending on the document, must call Deputy City Clerk to confirm she can notarize and schedule an appointment ahead of time at (323) 887-1367. |
| Potential Meetings with City Council | No | (323) 887- 1397 | Individuals can call to have a phone meeting setup or a virtual Zoom/Go-To Meeting. | |
| Public Records Request (PRA) | No | (323) 887-1200 Ext: 367 | Website | |
| Requests for Proclamation/Certificates | No | (323) 887-1200 Ext: 367 | Website | During this time, Proclamations/ Certificates can not be presented in person. |
| Subpoena | Yes | (323) 887-1200 Ext: 367 | Subpoena's can be dropped off in person Monday - Thursday from 7:30 - 5:30 p.m. or by USPS mail. |
Finance Department
| Service | Must be In Person | Over the Phone Service | Online Service |
|
Buidling Permits, Planning Fees |
No | (323) 887-1477 | |
|
Business License (new applications, renewls, closure) |
No | (323) 887-1425 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Code Enforcement Citations | No | (866) 353-0457 | Website |
| Contractor License (new, renewels) | No | (323) 887-1448 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Invoices A/R | No | (323) 887-1448 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| New Contractor License | Yes** | n/a | n/a |
| Permits | Yes | n/a | n/a |
| Property Tax Roll Questions | No | (323) 887-1425 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Rubbish Service (pick-ups, billing, etc.) | No | (323) 887-1448 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Seaaca Dog License | No | (562) 803-3301 | Website |
| Transient Occupancy Tax Quarterly Payments | Yes** | (323) 887-1425 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Vendors Soliciting | No | (323) 887-1424 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
**Must be done in person, or has the option by mail
Human Resources Department
Recreation & Community Services Department
| Service | Must be In Person | Over the Phone Service | Online Service | Typical Service Time |
| Reservation & Program Refunds | No | (323) 887-4540 | n/a | 5 minutes |
| Facility Reservation Changes | No | (323) 887-4540 | n/a | 5 minutes |
| Senior Food Distribution | No | (323) 887-4575 | n/a | 10 minutes |
| General Iquiries | No | (323) 887-4540 | n/a | Varies |
- We are currently allowing people to request refunds, receive a line of credit to use in the future or change dates for any facility reservations.
- We are not accepting any new reservations at this time.
Services Currently Unavailable:
- Youth Sports
- Adult Sports
- Aquatics
- Child Care/Playschool Program
- In person Day Camps
- Recreational Classes
- Senior Programs
- New Facility Reservations
- Field Reservations
- Picnic Rentals
Please check here for City updates and news information regarding coronavirus (COVID-19)
REOPENING PLAN
Montebello has begun a phased plan to reopen the City safely. Please see below for scheduled milestones:
May 17, 2021
- Park amenities and playgrounds reopen.
- Youth sport permits may resume.
- Montebello Bus Lines occupancy increased to 55%. Masks required.
June 21, 2021
- City Hall reopens with check-in system.
- Outdoor activities & classes resume.
- Montebello Bus Lines occupancy increased to 65%. Masks required.
August 2, 2021
- City Hall Council Chambers reopen & in-person commission meetings resume.
- Indoor park facility permits resume.
- Montebello Bus Lines occupancy increased to 75%. Masks required.
Contact the Community Hotline for more information at (323) 887-4540.
COVID-19 TESTING - Los Angeles County
- Drive-up, mobile testing sites are available in Los Angeles County! Visit http://coronavirus.lacity.org/testing
- Must make an appointment online
- No walk-ups are permitted
- Montebello Civic Center is a current testing site!
- Must make an appointment online at http://coronavirus.lacity.org/testing
- Location: Montebello Civic Center, 1600 W Beverly Blvd., Montebello, CA 90640
- Hours of Operation: Everyday from 8 a.m. - 4 p.m.
- No walk-ups are permitted
HOMEBOUND VACCINE PROGRAM
MONTEBELLO BUS LINES
Montebello Bus Lines is committed to providing safe, convenient, and affordable public transportation to residents during the COVID-19 pandemic. To ensure your safety, Montebello Bus Lines has implemented the following changes:
- Buses are operating on a regular schedule (http://www.ridembl.com/Maps-Schedules) so that you can make your essential trips safely. Please enter through the front door, exit through the rear, and remember that fare-collection has resumed.
- All passengers and bus operators are required to wear a face mask at all times while riding the bus. Complimentary face masks are provided in the front of the bus for those who need one.
- Bus capacity is capped to prevent overcrowding. If a bus is too crowded, the bus operator may ask you to wait for the next bus. We thank you for your understanding and patience.
- Clear plastic shields have been installed between the bus operator and passengers entering through the front door.
- Air filters work in conjunction with the existing air-conditioning system to create a powerful vacuum that forces old onboard air out and replaces it with fresh-filtered air 50 times per hour.
- Montebello Bus Lines has implemented extra stringent and robust cleaning and disinfecting regimens. Since the onset of the pandemic, MBL has begun “fogging” buses. Fogging is an anti-viral/anti-bacterial vapor misting system that disinfects large spaces, leaving a longer, residual clean. Buses are fogged every 30 days with an “Ultra Blitz” cleaning solution.
- In addition to monthly fogging, all high-touch areas are cleaned with a hospital-grade disinfectant every day.
- Hand-sanitizer dispensers have been installed throughout our bus depot to keep staff healthy.
MODIFIED SHOPPING HOURS
| Store | Address | Early Bird Hours | Eligible |
| Albertsons | 2469 Via Campo St. | Everyday | 6-7 a.m. | Seniors Aged 65+ |
| Smart & Final | 855 N. Wilcox Ave. | Tuesday & Thursday | 6-8 a.m. | Seniors Aged 64+, Disabled, & Pregnant Women |
| Super A Foods | 2924 W. Beverly Blvd. | Everyday | 7-8 a.m. | Older Adults 55+ and Disabled |
| Superior Grocers | 1201 Whittier Blvd. | Everyday | 7-8 a.m. | Seniors Aged 65+ |
| Vons | 804 Beverly Blvd. | Everyday | 6-7 a.m. | Seniors Aged 65+, Disabled, & Pregnant Women |
STREET SWEEPING
EFFECTIVE April 1, 2020
RECREATION & COMMUNITY SERVICES REOPENING
Based on the City's Reopening Plan, the Recreation and Community Services Division will implement the following timeline:
May 17, 2021
- Park amenities and playgrounds reopen.
- Restrooms, playgrounds, the skate park, tennis/pickleball courts, basketball courts, volleyball courts, handball courts, BBQ pits, picnic shelters are open to the public with hourly restrictions, limitations, & safety protocols in place.
- Youth sport permits may resume.
- Outdoor practice, training, & fitness allowed with safety protocols in place. Los Angeles County Department of Public Health requires an online form for proposed events or competitions between more than two teams or multiple individual competitors.
June 21, 2021
- Outdoor activities & classes resume.
- Organized recreational activities and classes that can be conducted outdoors, with 6 feet of physical distancing and within stable cohorts, are permitted. Picnic shelters available to rent.
August 2, 2021
- Indoor park facility permits resume.
- Facilities and meeting spaces available for rent with physical distancing and occupancy limitations - 25% occupancy as of 4/15/21.
PARK AMENITY SCHEDULES
Playgrounds | 8am - 9pm
Restrooms | 7am - 9pm
Skate Park | 8am - 7pm
Basketball, Volleyball, Tennis, & Handball Courts | 8am - 9pm
Outdoor Sport Permits | Monday-Friday, 5pm-8:30pm & Saturday-Sunday, 9am-8:30pm
Contact the Community Hotline for more information at (323) 887-4540.
