FILING COMPLAINTS

How do I file a general complaint?

Please make sure that you have the following required information when filing a complaint:

Complete address of the violation
Detailed description of the complaint
Your name, address, and phone number (kept confidential)
  

*Please note that we cannot take anonymous complaints however all reporting information is kept confidential. 


You may file  a complaint in four (4) ways:

  1. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. Call the City Hotline 24-hour message center at (323) 887-1490
  3. Send a fax to "Code Enforcement" at (323) 887-1410
  4. Send a letter addressed to "Code Enforcement," 1600 W. Beverly Blvd, Montebello  CA 90640

Any one of these will suffice, but the quickest way is e-mail. If you file a complaint

I want to complain about a broken sidewalk.
Call the Public Works Maintenance Division at (323) 887-1200 X555.

I want to complain about garbage cans left on the sidewalk.
Call the Public Works Maintenance Division at (323) 887-1490.

I want to complain about tree limbs in the street/in my yard.
Call the Public Works Maintenance Division at (323) 887-1200 X555.

I want to complain about tree roots lifting up the sidewalk.
Call the Public Works Maintenance Division at (323) 887-1200 X555.

I would like to report a car parked on someone’s lawn.
Please contact the Police Department at (323) 887-1313. 

I would like to report a fence that does not meet code requirements.
Please contact Code Enforcement at (323) 887-1490. 

I would like to report an illegal addition or construction on a home.
Please contact Code Enforcement at (323) 887-1490. 

I would like to report construction noise.
Please contact Code Enforcement at (323) 887-1490, after hours please contact the Police Department at (323) 887-1313.

I would like to report an unpermitted vendor

Please contact Code Enforcement at (323) 887-1490, after hours please contact the Police Department at (323) 887-1313.

I would like to report graffiti.
Community members can help by immediately reporting graffiti and tagging to the City of Montebello. Please call the City's Graffiti Hotline at (877) 444-6044 and leave your name, phone number, and a detailed description of the location of the graffiti. 

If you would prefer to report graffiti or tagging via e-mail, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include the following information: 

  1. The address where the graffiti is located - For example, "123 N. Main St." or "At the intersection Beverly Blvd and Montebello Blvd." 
  2. The location of the graffiti (be as detailed as possible) - Such as, "On the south-west block wall," or "On the stop sign facing east." 

Your phone number - This information is needed in case the graffiti removal staff needs more information. Also, please contact the 24-Hour Violation Reporting Hotline at (323) 887-1490.  This is a voice mailbox which will accept messages 24 hours a day, and is maintained by Code Enforcement. This line is for non-emergency calls only.


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